ASCOTT IS RECOGNISED AS LEADING SERVICED APARTMENT BRAND IN ASIA AND EUROPE AT WORLD TRAVEL AWARDS 2020

Story By
Widia Arianti

CapitaLand’s wholly-owned lodging business unit, The Ascott Limited (Ascott), has been recognised as the ‘Leading Serviced Apartment Brand’ at this year’s World Travel Awards for Asia and Europe. Ascott has received these top honours for both Asia and Europe for the fifth consecutive year.  

Ascott emerged the biggest winner among the serviced residence players at the prestigious World Travel Awards for Asia and Europe with 18 accolades in total. Ascott also bagged the ‘Leading Serviced Apartment Brand’ award in Singapore, Hong Kong, Malaysia, Philippines and Vietnam.  Voted by tourism professionals and business and leisure travellers worldwide, winners of the annual World Travel Awards are globally recognised as hallmarks of industry excellence.

Ascott and its properties were conferred the following awards for Europe and Asia at the Winners Day held virtually on 2 and 3 November 2020 respectively:

• World Travel Awards Asia 2020:

·         Asia’s Leading Serviced Apartment Brand: The Ascott Limited

·         Singapore’s Leading Serviced Apartment Brand: The Ascott Limited

·         Hong Kong’s Leading Serviced Apartment Brand: The Ascott Limited

·         Malaysia’s Leading Serviced Apartment Brand: The Ascott Limited

·         Philippines’ Leading Serviced Apartment Brand: Ascott The Residence

·         Vietnam’s Leading Serviced Apartment Brand: The Ascott Limited

·         Asia’s Leading Serviced Apartments: Ascott Bonifacio Global City Manila

·         China’s Leading Serviced Apartments: Ascott Raffles City Chengdu

·         Japan’s Leading Serviced Apartments: Citadines Shinjuku Tokyo

·         Philippines’ Leading Serviced Apartments: Ascott Makati

·         Vietnam’s Leading Serviced Apartments: Somerset Grand Hanoi

• World Travel Awards Europe 2020:

·         Europe’s Leading Serviced Apartment Brand: The Crest Collection

·         France’s Leading Serviced Apartment Brand: Citadines Apart’ hotel

·         Germany’s Leading Serviced Apartment Brand: Citadines Apart’ hotel

·         Europe’s Leading Serviced Apartments: La Clef Champs-Elysées Paris

·         Belgium’s Leading Serviced Apartments: Citadines Sainte-Catherine Brussels

·         Spain’s Leading Serviced Apartments: Citadines Ramblas Barcelona

·         Turkey’s Leading Serviced Apartments: Somerset Maslak Istanbul

Ascott also recently won the silver award in the ‘Customer Experience Mystery Shopper Web Chat’ category and the bronze award in the ‘Customer Experience Mystery Shopper Email’ category at the 20th International Contact Centre Awards 2020 organised by the Contact Centre Association of Singapore. The awards recognise the best contact centres, contact centre programmes and professionals in Singapore and across the region.